Technical Support & After-Sales

Technical Support & After-Sales Services for Water Treatment Plants

Our Technical Support & After-Sales Services ensure the smooth, efficient, and uninterrupted operation of your water and wastewater treatment systems. At InterGlobe Engineering, we provide end-to-end assistance after project completion, helping industries maintain optimal performance, reduce downtime, and extend plant life.

Scope of Technical Support Services

Our technical support and after-sales services are designed to ensure smooth operation and maximum efficiency of your water and wastewater treatment systems.

  • On-site troubleshooting, inspection, and system diagnostics
  • Training programs for plant operators and facility engineers
  • Supply of genuine spare parts, RO membranes, and ion-exchange resins
  • Remote monitoring and assistance via IoT/SCADA-based systems (optional)

Service Response Time

We ensure fast and reliable support to minimize downtime and maintain plant performance:

  • Within 24 hours for AMC (Annual Maintenance Contract) clients
  • Within 48 hours for standard service requests
Segment Standards Followed Primary Design Codes
Water & WastewaterCPCB / GPCBIS 10500 / IS 2490
Civil WorksBIS / NBCIS 456 / IS 3370
Road SafetyMoRTH / IRCIRC:35 / IRC:67
Electrical & Automation IEC / ISIS 3043 / IS 8623

FAQ

Technical support after-sales service includes ongoing assistance, troubleshooting, maintenance, and optimization of water treatment systems after installation to ensure smooth and efficient operation.

After-sales support typically includes:

  • Plant troubleshooting & problem-solving
  • Preventive and breakdown maintenance
  • Remote monitoring & technical guidance
  • Spare parts supply and replacement
  • Operator training & documentation
  • Process optimization and upgrades

Yes, most professional service providers offer 24/7 remote and on-call support, ensuring quick resolution of issues and minimal downtime.

Technical support helps:

  • Improve operational efficiency
  • Reduce downtime and failures
  • Optimize chemical and energy consumption
  • Extend equipment lifespan
  • Maintain consistent water quality

Yes, companies offer AMC (Annual Maintenance Contracts) or customized service agreements that include regular inspections, maintenance, and technical support.